Frequently Asked Questions
Everything you need to know about your Wilson electronics purchase.
What is the standard shipping time for my order?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
Do Wilson products come with a manufacturer warranty?
Yes, all Wilson electronics are covered by a comprehensive 12-month limited warranty that protects against manufacturing defects and hardware malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all included accessories and cables to be eligible for a full refund.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
Do you offer technical support for device setup?
Absolutely. Our expert technical team is available via live chat or email from 9 AM to 6 PM EST to assist you with the initial setup and configuration of your new device.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.